Contact the practice

Spa Medical Centre

81 Radford Road
Leamington Spa
Warwickshire
CV31 1NE

Telephone: 01926 421214

Out of Hours: 111

Opening Times

Monday	8:30am to 1:00pm and 2:30pm to 6:30pm
Tuesday	8:30am to 1:00pm and 2:30pm to 6:30pm extended access until 19.30
Wednesday	8:30am to 1:00pm and 2:30pm to 6:30pm
Thursday	8:30am to 1:00pm and 2:30pm to 6:30pm
Friday	8:30am to 1:00pm and 2:30pm to 6:30pm
Saturday	Closed
Sunday	Closed

If you need help when we are closed

When the practice is closed, you can contact NHS 111 for medical advice on urgent matters.

Out-of-hours services are generally busy – if your query is of a non-urgent nature and you can wait until the surgery reopens, we advise you to use our Online Consultation service instead and get a response from the practice before the end of the next working day.

Physical accessibility

Our surgery is based in a large converted Victorian house which we have adapted as far as possible to accomodate disabled patients.

There is a ramp allowing wheelchair access to the front of the building and a back door allowing access to consulting rooms at the rear of the building, avoiding any steps.

There is an induction loop in operation at reception for the convenience of patients with an appropriate hearing aid.

We encourage people to either ring the bell if they need assistance to get into the building or telephone from outside and a member of staff will come and assist you.

You may park your vehicle in the car park. This is at the rear of the building, entrance is via Farley Street. There are also 2 marked parking places on the Radford Road end of Farley Street.

How to make a complaint

We are aware that things can go wrong resulting in an unsatisfied experience. Please contact us to advise us about any concerns you may have.

Please note – In future your care will not adversely be affected because you have made a complaint. We take all comments seriously and only ever use the information to review our services and make improvements, where needed. The fact that you have made a formal complaint and our response is not filed in your notes to protect your confidentiality.

Complain on someone else’s behalf

If you are making a complaint on behalf of someone else, even if they are within your family, you must have their written permission to do so. In these circumstances, a written letter of authority will be required before we can respond to your complaint unless the patient is not able to sign this due to existing medical problems.

Please ask at reception for a third party authority form to enable a complaint to be made by someone else if required.

Parliamentary and Health Service Ombudsman

The parliamentary and health service ombudsman may investigate complaints on your behalf, but only if your complaint has already been investigated at a local resolution and independent review level. The Ombudsman is independent of government and the NHS. The service is confidential and free. There are time limits for taking a complaint to the Ombudsman, although they can be waived if there is a good reason to do so.

If you have questions about whether the Ombudsman will be able to help or about how to make a complaint you can contact them in the following ways:

To take your complaint to the Ombudsman, visit the http://www.ombudsman.org.uk/make-a-complaint or call 0345 015 4033.