Using Our Servies

 Using our Services

  • Please call our main switchboard number during opening hours on 01926 421214 or 01926 424614 to book an appointment.
  • If you ring between 8.00 and 8.30am  or 1.00 to 3.30pm, you  will be put through to our answering  machine which will give instructions about who to get a Doctor in an emergency. You will be given a chance to leave a messsage for the Doctor on  call. Please don't use this service to book appointments or for any non-urgent purpose.

  • Generally you will be seen on the day you call and urgent cases are always seen on the day.
  • If your condition is non-urgent, you may be asked to ring again on the following day and usually you will get an appointment within 2 days.You may have to wait longer if you want to see a particular GP.

  • If you are working or have other strict time constraints you also have the option to book up to 4 days in advance if this is more convenient for you.

  • It's not always necessary to see a Doctor face to face and the Doctors are happy to give telephone advice. Please leave you details with reception and the Doctor will call you back when he becomes available.

Nurses based in our practice treat patients for a wide range of common conditions. You can expect to see a nurse within one working day You can book up to a month ahead for nurse clinics – please click here for details.

Reception

Our receptionists are usually the first point of contact and are here to help you.

  • They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician.Nonetheless, it is your right to request to talk only to the doctor.

  • Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence.

  • You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you.

  • We can offer a degree of privacy in a separate room if your enquiry is sensitive.

  • Please respect the privacy of other patients by standing well back from the reception desk until your turn.


81 Radford Road, Leamington Spa, Warwickshire, CV31 1NE
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