Our aim is to provide a good and efficient service to our patients. If you have suggestions of how we can improve our service or have a specific complaint to make, please address them to the doctor concerned or to our Practice Manager who will be pleased to help.
You may wish to join our Patient Representation Group, click here for details.
We endeavour to provide the best possible service at all times, but there may be times when you feel this has not happened. Should you have any concerns about the service you have received, we hope that these can be resolved quickly by informal discussion with the person concerned.
However, if you feel unable to deal with the matter in this way, we offer a more formal complaints procedure. Our Practice Manager, Kam Rai , is the Complaints Officer, who can be contacted either by phone or in writing:
Kam Rai, Practice Manager
Spa Medical Centre
81 Radford Road
Any communication will be treated confidentially – allowing for the need to investigate any complaint or comment further.
You have the right to raise a formal complaint with NHS England, contact details are:
NHS England: email: email@example.com; call 0300 311 22 33 or write to:
NHS England, PO Box 16728, Redditch, B97 9PT.
Help and support with making your complaint
If you would like advice or support through the complaints process, the NHS Complaints Advisory Service may be able to help you. This is a free, confidential service that offers help and information in making a complaint about the NHS. You can contact the service by using the following details:
NHS Complaints Advisory Service
PO Box 14043
Telephone: 0300 456 2370
Healthwatch Warwickshire is independent from the health and social care services you use. Their job is to ensure that local people’s views are heard in order to improve the experience and outcomes for people who use them.
Telephone: 01926 422823 (The main office number is open from 10am til 3pm, Monday to Friday.)
Citizens Advice Bureau
Your local Citizens Advice Bureau can be a great source of advice and support if you want to complain about the NHS, social services or local authorities. You can find your local Citizens Advice Bureau on its website.