Patient Charter


We work within the NHS guidelines for access.  Patients should be able to access a GP appointment within 48hours of your request.  However, if your request is for a specific GP this time frame extends to 7 days.

Patients can book a limited number of appointments to see the GP or nurse up to 4 weeks in advance.

Cancellation /Did Not Attend Policy

We would appreciate patients cancelling unwanted appointments with GP or other health professionals in advance.  We appreciate, however, that this is not always possible.

We monitor our appointment non-attendance and  will write to patients that default on their appointments on 3 consecutive occasions within a 6 month period.  Continuation of non-attendance of booked appointments may result in patients being removed from the practice list.

Chaperone Service

If requested a member of the practice staff can accompany you during your consultation and/or examination with GP or nurse.

Zero Tolerance

We operate with the NHS zero tolerance policy on violence and aggression. 

81 Radford Road, Leamington Spa, Warwickshire, CV31 1NE
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