Patient Participation Action Plan 2014

Following completipon of our pateint survey, we produced a report with a proposed action plan (available here). After a period of reflection/consultation the following action plan has been agreed. We hope to keep you updated over the coming year.

 

Survey Finding

Agreed Action

Action by who

Action by when

Date completed

The perennial problem of patients having difficulty making appointments with Doctors and nurses dominated the comments section of the survey. The idea of consulting a Doctor by email was particularly popular.

 

·   Hold a meeting with our patients to promote the PRG and work together to resolve these frustrations.

·   Trial a system of providing timed telephone appointments, bookable online.

·   Research the safety and feasability of providing  email consultations.

 

Practice Manager/Dr T Knight

 

30 June 2014

 

Patient Participation Action Plan

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